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At Kiehls.com we offer 3 samples with every online order. We also invite you to visit with us at one of our Kiehl’s counters for a complimentary skincare consultation complete with samples of the Kiehl's formulas most appropriate for you.To locate your nearest Kiehl's store, we invite you to use our Store Locator. Simply enter your zip code to find the addresses of Kiehl's stores and retail partners most convenient for you.
Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.
You should expect the package for delivery by UPS in approximately 3-5 business days, unless you have requested an expedited method of shipment.& Please consider that shipments require an additional 2 days to process the order.
To receive a full refund to your credit card account, please return the order to us at:
Kiehl’s Since 1851
8655 Commerce Drive
Southaven, MS 38671
When re-setting your password, visit the sign-in page at the top left, then click “Forgot Your Password?”. Enter your email address and a temporary password will be sent to your email inbox.
We recommend that you change the temporary password to a password of your own choosing the next time you login to the system. To do so, click on Personal Information and confirm your email, enter a new password, confirm the new password, and click “Update Profile”.Should you have additional questions or concerns regarding your password, email us here, under "My Question" choose Online Orders. Or, call us toll-free at 1-800-KIEHLS-2 (1-800-543-4572), Option #2, Mon – Fri 8 AM-12 midnight EST, Sat-Sun 10 AM-7 PM EST. A Kiehl’s Since 1851 Representative will be happy to assist you.
Our consumers’ health and safety have always been an absolute priority for L’Oréal. As is the support of animal welfare.
L’Oréal has developed a very rigorous safety evaluation procedure of its products, backed by research. Well before the question of animal testing was raised by civil society or within a regulatory framework, L’Oréal has been committed to new methods of assessing safety that don’t involve animals. A true pioneer, L'Oréal has been reconstructing human skin models in laboratories to elaborate in vitro safety tests since 1979, as an alternative to animals. In 1989, L’Oréal completely ceased testing its products on animals, thus 14 years before the regulation required so. Today, L'Oréal no longer tests its ingredients on animals and no longer tolerates any exception to this rule.Certain health authorities may nevertheless decide to conduct animal tests themselves for certain cosmetic products, as it is still the case in China. L’Oréal has been the most active company working alongside the Chinese authorities and scientists for over 10 years to have alternative testing methods recognized, and permit the cosmetic regulation to evolve towards a total and definite elimination of animal testing. Thanks to this, since 2014, certain products manufactured and sold in China like shampoo, body wash or make-up are no longer tested on animals.